The Ombudsman provides support to bank customers for the establishment and settlement of possible disagreements with Latvian banks regarding actions or provided services.

The Ombudsman of ALCB is a neutral mediator and independent in the adoption of his or her decisions. The Ombudsman serves to establish circumstances and to reach an agreement between customers and banks.

It is possible to turn to the Ombudsman in the case of failure to agree with your bank regarding an emerging situation, for example, when:

  • ATM has failed to issue the requested amount of money
  • Money transfer has not been performed or was transferred to another addressee
  • Problems appeared during communication with the bank.

Review of applications

The Ombudsman shall review the complaint within two months from the day of submission of a complaint or the elimination of shortages. In the case that it is not possible to comply with the deadline due to objective reasons, the Ombudsman may prolong it. Review of complaints is explained in more detail in the Rules and By-Laws of the Ombudsman.

To submit a complaint

Contacts

ALCB Ombudsman Aivars Graudiņš,

Tel. +371 67284562
E-mail: ombuds@lka.org.lv

Security sum for review of the complaint

When submitting a complaint to the Ombudsman, a security sum shall be paid for the review of the complaint in the amount of EUR 20. If the Ombudsman leaves the complaint without proceeding as well as if it is satisfied in full or in part, the security sum shall be returned to the person submitting the complaint. In turn, if the investigation case of the complaint is being terminated or the complaint is denied in full, the security sum shall not be returned.

Details for making a payment:

Beneficiary: Association of Latvian Commercial Banks, reg. No. 4000800217575
Beneficiary bank: Account No. LV48UNLA0001000700732, SEB banka, code UNLALV2X
Sum: 20 EUR
Payment purpose: Security sum for review of the complaint.

Members

Associate members