Loans

 

 

 

Deposits

 

 

 

Channels

Customer service channels and number of users

  2012 2013 2014 2015 2016 2017, Q2
Total number of active customers 2292788 2310503 2272272 2265069 2237872 2182581
Natural persons 2107680 2111568 2069213 2056317 2038404 1992848
Legal entities 185108 198935 203059 208752 199468 189733
On-line banking users 1385167 1463330 1376850 1413914 1441124 1453143
Mobile application users - - - 172946 268956 364014
Number of customer service locations (branches, payment groups) 406 342 313 291 265 258
ATM machines 1270 1154 1068 1059 1018 1014
Number of payment cards 2381075 2369179 2304567 2318099 2303732 2245777
Locations of ATM acceptance 26869 29066 31121 35683 41613 43857

 

 

Payment cards

 
 
 
 

Results of previous periods

 
 

Pension funds

 

2nd pension tier

Current data on pension plans

 
 
 
 
 
 
 

3rd pension tier

 
 
 
 
 
 

Members

Associate members